Hello Julie and thank you for your posting here on the feedback forum.

I have just checked with our customer support manager Chad, and we actually haven't received any email from your recently. I am sorry if this caused you any inconvenience, but I am afraid something must be happened when you sent your email to us.

Please, let me know what's your inquiry, and I'll be glad to answer you here.

Also, please, let me know if you sent your email through our Contact Us form located here:

https://www.musicianspage.com/contact/

or simply by email, and if so, to what email address so I can further check about your reported issue.

I look forward to hearing from you.

Thank you.

Best regards,

Fabrizio Ferrari

Musicians Page